Collision Customer Service Representative - service

Are you looking to work with some of the most luxurious brands in the world? Grand Touring Automobiles is looking for a Collision Customer Service Representative. As the epitome of luxury, we are seeking an individual with exceptional interpersonal skills and a passion for delivering customer service. As a Collision Customer Service Representative, you are accepting incoming calls, taking detailed messages, and providing basic information to all callers. The ideal candidate would be the liaison between the customer and the body shops to achieve the repairs. The Collision Customer Service Representative acts as front-line contact with the public and must represent Grand Touring Automobiles in a professional and friendly manner at all times.

Duties:

• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are on hold.
• Take detailed messages, including the callers first and last name/company name, the time, and the message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Prepare and update customer files.
• Obtaining customers written approval on all repair orders at the time of write-up or when closing additional add-on sales.
• Perform clerical and administrative duties.
• Perform other duties as assigned.

Qualifications

• Valid Ontario G Driver's License.
• Experience working in a dealership/body shop
• Time management ability
• Experience working in a Collision Centre preferred
• Customer Service Experience
• Ability to efficiently handle and diffuse stressful situations